Protecting your Personal Info

We value your personal information

We're committed to protecting the privacy of personal information you give as part of insurance arrangements with us.

Just Car Insurance Agency (Just Car) is underwritten by AAMI. Together, we comply with the Federal Government's National Privacy Principles, which underpin the Commonwealth Privacy Act 1988.

We will not, under any circumstances, give your personal information to any other organisation for their marketing purposes.

We will, with your help, keep your personal information accurate, complete and up-to-date.

You have the right to inspect the personal information that we hold about you, and to request corrections. There may be instances where we won’t provide access. If so, we will give you our reasons in writing.

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What's personal information and why is it collected?

Personal information includes facts such as a person's name, address, telephone number, age, family status, occupation, assets, previous and current insurance experience and driving record. It also includes details of the insurance policies you hold and any changes that you make.

We collect this information for the purposes of communicating with our customers, setting premiums appropriately, investigating and paying claims, providing products and services that meet our customers' needs and compiling statistics.

Under certain circumstances, we may provide your personal information to government authorities.

We may also disclose your personal information to a third party when processing or investigating a claim, confirming ratings and in conducting customer research.

Third parties include other insurance companies, other members of the Suncorp Group (of which we are a member), investigators, the insurance reference bureau, consumer research organisations and finance companies (if requested).

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How to inspect information and request corrections

There are two ways in which you can inspect the personal information we hold about you and request any necessary corrections:

• Telephone 13 13 26 and identify yourself as a Just Car customer.
• Write to the Just Car Privacy Officer, GPO Box 4663, Melbourne, Victoria, 3001, identify yourself as the customer and outline your request.

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How to obtain copies of documents

Basic policy information
Basic policy information, such as the policy schedule, can usually be mailed to you following a telephone request.

Claims documents
Copies of documents such as repair quotations can usually be mailed to you following a telephone request.

To obtain other documents, such as an assessor's or investigator's report that relates to our assessment on whether to accept a claim, you may need to complete a written application (click here to download the request form). This is because such documents may contain material that affects the rights of others or the management of claims investigations.

You will receive a response to your request within five working days. There is no charge for making a request.

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When may access to documents be denied?

We may deny access to some or all of the documents you request. A request will be denied if the document contains:

• Confidential information provided by people or organisations other than you.
• Information that could lead to discovery of the person or organisation that provided confidential information.
• Information that discloses Just Car’s procedures for investigating claims or the management of such investigations.
• Information that is subject to legal professional privilege.

If we deny access to documents, a written explanation of the reasons for doing so will be given to you.

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What if you have a complaint about your privacy?

You may appeal if you are refused access to a document or if we have refused to amend your information on your personal records.

We endeavour to resolve all disputes promptly and fairly. We provide a free and accessible consumer appeals process via the AAMI Customer Ombudsman. If you wish to use this service, simply telephone 1300 130 794. More information on this service is available in the AAMI brochure entitled 'What to do if you don't agree with our decision'. This service is also available if you have a complaint about your privacy.

If, after contacting the AAMI Customer Ombudsman, you are not satisfied with the outcome you may refer your complaint to the Federal Privacy Commissioner by telephone 1300 363 992 or email privacy@privacy.gov.au.

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