For claims call 131326 24/7

Make a Claim


Had an accident?

It's ok, that's why you have insurance. Take a deep breath, you're in good hands.

Make a claim

Choose how you would like to make a claim

what do i need?

  • What happened, when and where
  • Details of who was involved
  • Your policy number
Find policy number  
  • online

    comprehensive only

    • Just 6 easy steps
    • Upload photos directly
    • Instant claim number

    24 hours / 7 days a week

    claim now 
  • app

    comprehensive only

    • Gather details at the scene
    • Take & upload photos directly
    • Capture GPS location

    24 hours / 7 days a week

  • call us

    all cover types

    If you require urgent assistance, then please call us. If you lodge your claim online, you can still call us anytime if needed.

    13 13 26

Thanks, we'll take it
from here

You can track the progress of your claim online or you can speak to someone in our claim centre anytime. If we need to confirm anything, we'll call you.

When will we call you?

As soon as you lodge your claim, we'll start processing it. If we need to confirm anything, we'll call you within 2 business days.

Track your claim 


We'll check out your car to assess the damage.


Repair, replace or payout

All sorted, you're back on track.