Just Cars for Repairers
Competitive Quoting System
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For Repairers
Just Car is committed to delivering the highest standards in customer service. When
a customer makes a claim for repairs we meet this commitment by providing cost-effective,
high quality and timely repairs.
We do this through our competitive quoting system, choosing the Repairer who has
submitted the most complete and competitive quote and arranging the repairs for
our customer. Just Car provides a lifetime guarantee on all repairs we authorise,
and our assessors are all qualified motor vehicle repair tradespeople.
How the Competitive Quoting System Works
Just Car operates under a competitive quoting model for the majority of its repairs.
Ordinarily this means we obtain two independent, competitive quotes from Repairers,
with at least one of these quotes being obtained from a Repairer recommended by
Just Car. Should a customer wish to obtain a quote from a Repairer of their choice
we are happy to consider that quote, and authorise repairs should it be the most
complete and competitive.
We have outlined key aspects of our assessing practices, to ensure our competitive
quoting system is fair and transparent, and to provide you with a clear understanding
of what you can expect when quoting for Just Car.
When quoting for Just Car you should refer to our
Repair Policy Guidelines. You should not submit a quote if
for any reason after inspecting the vehicle you do not believe you have the equipment,
or expertise, to carry out the repairs properly.
Should a problem arise in your dealings with us you should in the first instance
raise this with our local Operations Manager. Refer also to
Repair Guarantees and Responsibilities and
Dispute Resolution for Repairers for further details.
Quote Adjustments
While operating under a competitive quoting model, Just Car retains the right to
make adjustments to the more competitive quote where appropriate. In all cases such
adjustment will be made through a process of negotiation with the Repairer and will
not be unreasonable or arbitrary.
The Just Car assessor may determine adjustments are required for a number of reasons
including changes to repair method, the use of recycled parts or identification
of non-consistent damage.
Adjustments may also be required where the assessor considers a cost component of
the quote to be unreasonable. This will be done through a process of fair and transparent
negotiation with the Repairer. Petty adjustments would be considered inappropriate.
Any repair method changes, or price adjustments, will be based on the knowledge
and expertise of our assessor, rather than on any component of the unsuccessful
quote, and will be made in consultation with the Repairer.
To ensure the fairness of the competitive quoting system the unsuccessful Repairer
will not be given a further opportunity to adjust to a lower figure to win the repair
of the vehicle.
Requirements for an Additional Quote
Just Car’s competitive quoting model is based on obtaining two complete and
competitive quotes. However, there are circumstances where the assessor may determine
it is necessary to obtain an additional quote.
These include situations where it is considered:
- The quotes have not been independently written
- The quotes are excessive or uncompetitive
- The quotes do not accurately reflect the damage sustained to the vehicle
- The Repairers are not suitably equipped, or do not have the expertise, to carry
out the repairs
- A quote has not been obtained from an Just Car recommended Repairer as requested
Incomplete quotes
Where two competitive quotes have been submitted, but where one quote has missed
obvious damage that has been included on the other quote, that quote will generally
be considered incomplete, and as such disregarded.
However under certain circumstances our assessor may make some additions to the
incomplete quote to reflect what is required to properly repair the vehicle. Such
additions will not extend to major changes in repair method or significant cost
adjustments.
Just Car makes every effort to ensure the integrity of our quoting process is not
undermined by Repairers deliberately submitting incomplete quotes, and then requesting
supplementary authorities for damage that was obvious at the time of initial assessment.
Supplementary Authorities
Just Car recognises that despite the best efforts of the Repairer and our assessor
to include all aspects of the repair in the initial assessment, there may be instances
where further damage is subsequently identified.
Just Car will therefore authorise legitimate supplementary payments, without penalty
to the Repairer, though we reserve the right to inspect the additional damage prior
to authorisation of any supplementary.
