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Repair Guarantees and Responsibilities

Just Car Insurance provides its customers with a lifetime guarantee on the quality of the workmanship and the materials that we authorise in the repair of their vehicle. Your responsibilities, and ours, under the guarantee we offer are outlined below.


Repairer's Responsibility

In carrying out repairs for Just Car Insurance you are required to acknowledge your legal responsibility to repair customers’ vehicles in a proper and workmanlike manner. In order to do this you are required to:

Provide a warranty in respect of your workmanship for a period of three years from the date of   repair unless you offer a longer warranty period, and

Provide a warranty for parts and paint to the extent of the manufacturer’s or supplier’s warranty, except where the fault arises from faulty workmanship in which case the three-year warranty for workmanship will apply.


Just Car Insurance's Responsibility

Just Car Insurance accepts responsibility under its lifetime guarantee for all reworks other than those that are your responsibility, as described above.


Just Car Insurance will also be responsible for reworks where we have directed the use of a repair method or part that differs from that recommended by you, and where you have indicated you dispute the repair method chosen. Under these circumstances Just Car Insurance is required to provide you with written confirmation accepting responsibility for the directed repair method or part used.


Just Car Insurance agrees to pay for the direct loss or liability incurred by you as a result of a quality, structural, presentation or safety defect caused by complying with such a requirement. You must immediately notify Just Car Insurance should a claim be made against you. Just Car Insurance will not however be liable to pay any loss or liability incurred by you to the extent that the loss or liability arises from faulty workmanship.


Just Car Insurance will also be responsible for all reworks resulting from sub-let repairs where Just Car Insurance has directed the sub-let provider to be used.

Disputes over Responsibility for Rework

Should you dispute liability for a rework for which Just Car Insurance considers you responsible, you should in the first instance raise this matter with our local Assessing Operations Manager. Should you be unable to resolve the issue, refer to Dispute Resolution for Repairers.