Here is how our consumer appeals service helps you if you are dissatisfied with anything that Just Car Insurance has done.
Who do you talk to?
If you are unhappy with anything we have told you or done for you, please tell us. You can phone us on 13 13 26 or email us at contactus@justcarinsurance.com.au Most times we will be able to sort the matter out to your satisfaction.
|
The Customer Ombudsman
However, if you are not satisfied with our response, you can ring, write to or email our Customer Ombudsman with the details. The Customer Ombudsman will respond to you within five working days of receiving your letter or email. The Customer Ombudsman service is provided by AAMI.
|
Appealing to the Financial Ombudsman Service
If you disagree with the Customer Ombudsman’s decision, you can appeal to the Financial Ombudsman Service (the FOS). We will help you do this.
The FOS is an independent industry dispute resolution scheme. You can contact the Service on 1300 780 808 (toll free) or by email at info@fos.org.au You can also visit the Service's website at http://www.fos.org.au There is no charge for this service.
|
Accepting the Ombudsman's decision
You don't have to accept any decision the Customer Ombudsman or the Financial Ombudsman Service (FOS) makes. You always have the option of seeking remedies elsewhere.
Any decision the Customer Ombudsman makes or the Financial Ombudsman Service (FOS) makes is binding on Just Car Insurance, provided you also accept the decision.
|
How to contact Just Car Insurance
Telephone: 13 13 26
Email: contactus@justcarinsurance.com.au
|
How to contact the AAMI Customer Ombudsman
Telephone: 1300 130 794 (local call costs apply)
9am to 5pm EST Monday to Friday
Fax: (03) 9529 1214
Write to: The AAMI Customer Ombudsman
PO BOX 14180
Melbourne City Mail Centre
Victoria 8001
Email: consumerappeals@aami.com.au
|
How to contact the service
Telephone: 1300 780 808 (local call costs apply)
Email: info@fos.org.au
|
