Claims Process

If you have had an accident, if your car has been stolen, damaged or if someone is making an insurance claim against you, we aim to make the claims process as simple as possible for you.

Want some information on how it all works first? Check out the following overview of the insurance claims process:

Call Just Car on 13 13 26
Don’t worry if you don’t have your insurance policy number handy; we can easily find it for you while we’re talking
You will be asked to describe the incident as best as you can, and provide any other relevant information about your claim
In most cases we will let you know straight away what you are covered for, whether an excess will apply and if your policy is affected in future as a result of this claim
From here, you can decide if you want to press ahead and lodge your claim or whether you would prefer to leave it as an enquiry or just a notification for now – there’s no pressure from us (although if someone is claiming against you we'll let you know what we think you should do).
If you lodge a claim, we’ll provide you with a claim number and we will start the formal claims process plus advise of next steps
The claims process will differ depending on the insurance cover you have and what your claim is for.
For more detailed information on the claims process and how we pay claims please refer to the relevant:
Product Disclosure Statement
Premium, Excesses & Claims Guide